We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Due to the handmade nature of a majority of our products we are unable to accept returns for those products. For non-handmade products to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If for any reason you are are unhappy with your handmade product purchase please contact us with your concerns and we will do our best to accommodate you.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on Last Chance/sale items or gift cards.
You can always contact us for any return question at email@example.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will go back to the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.