F.A.Q's | Return Policy
What is the turnaround time for custom pillows?
The turnaround time for custom pillow orders can range from 2-7 business days. Timing will vary based on a number of factors. Once your order has been finalized you will be provided with a more exact time frame.
Are all pillows made in the U.S.A?
Yes, all pillows, both covers inserts are made in the U.S.A.
How long will my order take to ship?
Most orders will take 1-2 days to ship.
Do you accept returns?
Due to the handcrafted nature of our goods we do not accept returns. However, if you have an issue with an order please Contact us and we'll do out best to help!
Do you ship internationally?
At this time we do not ship outside of the U.S.A., but that is subject to change soon!
What size insert should I buy for my pillow cover?
In general, you may want to size up 2-4 inches if purchasing our feather/down inserts. However, if you are using poly inserts you will want to stay close to pillow cover size because they aren’t as flexible in shape as feather inserts.
How do I care for my wooden utensils and bowls?
Wooden utensil and bowls should never be exposed to water for a prolonged time. Wash gently with soap and water and dry immediately. You may rub a dab of olive or coconut oil to help maintain the luster of the wood.
Do you offer local delivery?
Yes! We do offer drop-offs in New York City and areas in the Tri- state area for select orders. If you’d like to arrange for delivery please complete our contact form with your best email and phone number and the delivery address.
If you have questions not answered here please do not hesitate to contact us!